Managing Consultant
Nurse and specialist in customer contact who helps organizations improve their provision of services
Managing Consultant
Nurse and specialist in customer contact who helps organizations improve their provision of services
Renate studied Nursing in Utrecht and after graduating worked as a nurse in hectic departments such as cardiovascular surgery. At a medical wholesaler, she grew to become a consultant nurse and gained experience in customer contact. She broadened that as a manager at various customer contact centers. Renate likes working with others, has an analytical mind, and is good at motivating people. And she’s crystal-clear and direct where necessary.
Renate places more importance on spending time with people than on possessions. Which she does by playing board games with her family – or going to a concert or festival with 20 friends.
Renate helps organizations improve their provision of services on a structural basis. How? By placing the focus on customer contact. She’s convinced there’s always room for improvement in that area – because with the often high pressure of work, quality can be lacking. She works with the team to map out the problems and builds on solutions for today and tomorrow.
From improved cash flow to higher customer satisfaction and team performance – whether you work for a local authority, in healthcare, education, or the building trade – there is almost always a P5COM consultant who can help you. You can see it in our business cases and by what our clients say. Or just ask, and we’ll be happy to enlighten you.
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