{"id":1909,"date":"2017-07-20T19:43:32","date_gmt":"2017-07-20T17:43:32","guid":{"rendered":"https:\/\/www.p5com.eu\/mooiland\/"},"modified":"2025-04-11T13:36:43","modified_gmt":"2025-04-11T11:36:43","slug":"mooiland","status":"publish","type":"post","link":"https:\/\/p5com.eu\/en\/mooiland\/","title":{"rendered":"Knowing where you stand, so you can do the right things"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\">Knowing where you stand, so you can do the right things<\/h1>\n\n\n\n<p>Mooiland is one of the 20 largest housing associations in the Netherlands.<\/p>\n\n\n\n<p>Its aim was to make an even bigger difference in the life of its customers. Not by imposing everything from above but by getting employees to discover for themselves where improvements can be made \u2013 and what they need to achieve that. A customer journey was just one of the activities in this great improvement project. Result: customers and employees who feel better. Discover how Mooiland experienced this project.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n\n\t\t\t<div class=\"youtube-placeholder\" data-video-id=\"lRwkIJVqsW8?feature=oembed&#038;rel=0\">\n\t\t\t\t\t<iframe class=\"cookiebot-video\" data-cookieconsent=\"marketing\" data-cookieblock-src=\"https:\/\/www.youtube.com\/embed\/lRwkIJVqsW8?feature=oembed&#038;rel=0\" type=\"text\/plain\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen><\/iframe>\n\t\t\t\t\t<div class=\"youtube-blocked-overlay\">\n\t\t\t\t\t\t\t<div class=\"cookie-icon\">\ud83c\udf6a<\/div>\n\t\t\t\t\t\t\t<p><strong>Deze video vereist marketing cookies<\/strong><\/p>\n\t\t\t\t\t\t\t<p>Om deze YouTube video te bekijken, moet je marketing cookies accepteren.<\/p>\n\t\t\t\t\t\t\t<p><button type=\"button\" class=\"youtube-cookie-settings\" onclick=\"if(typeof Cookiebot!=='undefined'){Cookiebot.renew();}return false;\">Cookie-instellingen openen<\/button><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n<\/div><\/figure>\n\n\n\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Knowing where you stand, so you can do the right things Mooiland is one of the 20 largest housing associations in the Netherlands. Its aim was to make an even bigger difference in the life of its customers. Not by imposing everything from above but by getting employees to discover for themselves where improvements can [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":1110,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[95],"hashtag":[61],"class_list":["post-1909","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-video","hashtag-housing-associations"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Knowing where you stand, so you can do the right things - P5COM<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/p5com.eu\/en\/mooiland\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Knowing where you stand, so you can do the right things - P5COM\" \/>\n<meta property=\"og:description\" content=\"Knowing where you stand, so you can do the right things Mooiland is one of the 20 largest housing associations in the Netherlands. Its aim was to make an even bigger difference in the life of its customers. Not by imposing everything from above but by getting employees to discover for themselves where improvements can [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/p5com.eu\/en\/mooiland\/\" \/>\n<meta property=\"og:site_name\" content=\"P5COM\" \/>\n<meta property=\"article:published_time\" content=\"2017-07-20T17:43:32+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-04-11T11:36:43+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/p5com.eu\/wp-content\/uploads\/2017\/07\/Mooiland.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"4096\" \/>\n\t<meta property=\"og:image:height\" content=\"2160\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Rachel Geus\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Rachel Geus\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/p5com.eu\\\/en\\\/mooiland\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/p5com.eu\\\/en\\\/mooiland\\\/\"},\"author\":{\"name\":\"Rachel Geus\",\"@id\":\"https:\\\/\\\/p5com.eu\\\/#\\\/schema\\\/person\\\/5af928730fbc22d7512b898402bede91\"},\"headline\":\"Knowing where you stand, so you can do the right things\",\"datePublished\":\"2017-07-20T17:43:32+00:00\",\"dateModified\":\"2025-04-11T11:36:43+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/p5com.eu\\\/en\\\/mooiland\\\/\"},\"wordCount\":114,\"image\":{\"@id\":\"https:\\\/\\\/p5com.eu\\\/en\\\/mooiland\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/p5com.eu\\\/wp-content\\\/uploads\\\/2017\\\/07\\\/Mooiland.jpg\",\"articleSection\":[\"Video\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/p5com.eu\\\/en\\\/mooiland\\\/\",\"url\":\"https:\\\/\\\/p5com.eu\\\/en\\\/mooiland\\\/\",\"name\":\"Knowing where you stand, so you can do the right things - P5COM\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/p5com.eu\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/p5com.eu\\\/en\\\/mooiland\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/p5com.eu\\\/en\\\/mooiland\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/p5com.eu\\\/wp-content\\\/uploads\\\/2017\\\/07\\\/Mooiland.jpg\",\"datePublished\":\"2017-07-20T17:43:32+00:00\",\"dateModified\":\"2025-04-11T11:36:43+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/p5com.eu\\\/#\\\/schema\\\/person\\\/5af928730fbc22d7512b898402bede91\"},\"breadcrumb\":{\"@id\":\"https:\\\/\\\/p5com.eu\\\/en\\\/mooiland\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/p5com.eu\\\/en\\\/mooiland\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/p5com.eu\\\/en\\\/mooiland\\\/#primaryimage\",\"url\":\"https:\\\/\\\/p5com.eu\\\/wp-content\\\/uploads\\\/2017\\\/07\\\/Mooiland.jpg\",\"contentUrl\":\"https:\\\/\\\/p5com.eu\\\/wp-content\\\/uploads\\\/2017\\\/07\\\/Mooiland.jpg\",\"width\":4096,\"height\":2160,\"caption\":\"Mooiland\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/p5com.eu\\\/en\\\/mooiland\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/p5com.eu\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Knowing where you stand, so you can do the right things\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/p5com.eu\\\/#website\",\"url\":\"https:\\\/\\\/p5com.eu\\\/\",\"name\":\"P5COM\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/p5com.eu\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/p5com.eu\\\/#\\\/schema\\\/person\\\/5af928730fbc22d7512b898402bede91\",\"name\":\"Rachel Geus\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/8d7487112901dc6f0a13605f6c880c7b757dacb923a10787cd66f9dee18a1f9d?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/8d7487112901dc6f0a13605f6c880c7b757dacb923a10787cd66f9dee18a1f9d?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/8d7487112901dc6f0a13605f6c880c7b757dacb923a10787cd66f9dee18a1f9d?s=96&d=mm&r=g\",\"caption\":\"Rachel Geus\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Knowing where you stand, so you can do the right things - P5COM","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/p5com.eu\/en\/mooiland\/","og_locale":"en_US","og_type":"article","og_title":"Knowing where you stand, so you can do the right things - P5COM","og_description":"Knowing where you stand, so you can do the right things Mooiland is one of the 20 largest housing associations in the Netherlands. Its aim was to make an even bigger difference in the life of its customers. Not by imposing everything from above but by getting employees to discover for themselves where improvements can [&hellip;]","og_url":"https:\/\/p5com.eu\/en\/mooiland\/","og_site_name":"P5COM","article_published_time":"2017-07-20T17:43:32+00:00","article_modified_time":"2025-04-11T11:36:43+00:00","og_image":[{"width":4096,"height":2160,"url":"https:\/\/p5com.eu\/wp-content\/uploads\/2017\/07\/Mooiland.jpg","type":"image\/jpeg"}],"author":"Rachel Geus","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Rachel Geus","Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/p5com.eu\/en\/mooiland\/#article","isPartOf":{"@id":"https:\/\/p5com.eu\/en\/mooiland\/"},"author":{"name":"Rachel Geus","@id":"https:\/\/p5com.eu\/#\/schema\/person\/5af928730fbc22d7512b898402bede91"},"headline":"Knowing where you stand, so you can do the right things","datePublished":"2017-07-20T17:43:32+00:00","dateModified":"2025-04-11T11:36:43+00:00","mainEntityOfPage":{"@id":"https:\/\/p5com.eu\/en\/mooiland\/"},"wordCount":114,"image":{"@id":"https:\/\/p5com.eu\/en\/mooiland\/#primaryimage"},"thumbnailUrl":"https:\/\/p5com.eu\/wp-content\/uploads\/2017\/07\/Mooiland.jpg","articleSection":["Video"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/p5com.eu\/en\/mooiland\/","url":"https:\/\/p5com.eu\/en\/mooiland\/","name":"Knowing where you stand, so you can do the right things - P5COM","isPartOf":{"@id":"https:\/\/p5com.eu\/#website"},"primaryImageOfPage":{"@id":"https:\/\/p5com.eu\/en\/mooiland\/#primaryimage"},"image":{"@id":"https:\/\/p5com.eu\/en\/mooiland\/#primaryimage"},"thumbnailUrl":"https:\/\/p5com.eu\/wp-content\/uploads\/2017\/07\/Mooiland.jpg","datePublished":"2017-07-20T17:43:32+00:00","dateModified":"2025-04-11T11:36:43+00:00","author":{"@id":"https:\/\/p5com.eu\/#\/schema\/person\/5af928730fbc22d7512b898402bede91"},"breadcrumb":{"@id":"https:\/\/p5com.eu\/en\/mooiland\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/p5com.eu\/en\/mooiland\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/p5com.eu\/en\/mooiland\/#primaryimage","url":"https:\/\/p5com.eu\/wp-content\/uploads\/2017\/07\/Mooiland.jpg","contentUrl":"https:\/\/p5com.eu\/wp-content\/uploads\/2017\/07\/Mooiland.jpg","width":4096,"height":2160,"caption":"Mooiland"},{"@type":"BreadcrumbList","@id":"https:\/\/p5com.eu\/en\/mooiland\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/p5com.eu\/en\/"},{"@type":"ListItem","position":2,"name":"Knowing where you stand, so you can do the right things"}]},{"@type":"WebSite","@id":"https:\/\/p5com.eu\/#website","url":"https:\/\/p5com.eu\/","name":"P5COM","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/p5com.eu\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/p5com.eu\/#\/schema\/person\/5af928730fbc22d7512b898402bede91","name":"Rachel Geus","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/8d7487112901dc6f0a13605f6c880c7b757dacb923a10787cd66f9dee18a1f9d?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/8d7487112901dc6f0a13605f6c880c7b757dacb923a10787cd66f9dee18a1f9d?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/8d7487112901dc6f0a13605f6c880c7b757dacb923a10787cd66f9dee18a1f9d?s=96&d=mm&r=g","caption":"Rachel Geus"}}]}},"_links":{"self":[{"href":"https:\/\/p5com.eu\/en\/wp-json\/wp\/v2\/posts\/1909","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/p5com.eu\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/p5com.eu\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/p5com.eu\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/p5com.eu\/en\/wp-json\/wp\/v2\/comments?post=1909"}],"version-history":[{"count":3,"href":"https:\/\/p5com.eu\/en\/wp-json\/wp\/v2\/posts\/1909\/revisions"}],"predecessor-version":[{"id":9981,"href":"https:\/\/p5com.eu\/en\/wp-json\/wp\/v2\/posts\/1909\/revisions\/9981"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/p5com.eu\/en\/wp-json\/wp\/v2\/media\/1110"}],"wp:attachment":[{"href":"https:\/\/p5com.eu\/en\/wp-json\/wp\/v2\/media?parent=1909"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/p5com.eu\/en\/wp-json\/wp\/v2\/categories?post=1909"},{"taxonomy":"hashtag","embeddable":true,"href":"https:\/\/p5com.eu\/en\/wp-json\/wp\/v2\/hashtag?post=1909"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}