MENU

People Excellence Lab Little improvements one day at a time

Little improvements one day at a time

Patients are not about to come knocking on your door because of your financial stability. What they want is respect, dignity, and feeling in control.

‘Patients are not about to come knocking on your door because of your financial stability. What they want is respect, dignity, and feeling in control’, says Ron Sponselee, director at GGZ Delfland. Which is why P5COM performed a hospitality and patient experience scan. That information is now used to make little improvements day by day.

Read: GGZ Delfland and P5COM make a scan of service excellence.

Related articles